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Customer Service Representative - State Farm Agent Team Member

Full Time in Carmi, IL

Responsive recruiter
Replies within 24 hours
Benefits
  • Simple IRA
  • License reimbursement
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
ABOUT OUR AGENCYI opened my agency in 1996, and since then, we’ve built a small but mighty team of three dedicated professionals. My journey with State Farm began back in 1988, but my career started in a completely different field — as a pilot — and I still fly as a private pilot today. I also played Division III basketball and was inducted into the Hall of Fame at Millikin University. Outside of work, I’m an adrenaline enthusiast who loves cycling, staying active, and spending quality time with my grandchildren. My wife used to work alongside me in the agency, which makes our business truly feel like a family endeavor.Community is at the heart of what we do. I’m an active member of the Carmi Kiwanis Club and the Carmi Chamber of Commerce, and I stay involved locally by sponsoring events and coaching high school girls’ basketball. Giving back and staying connected to the people we serve is a core part of our mission.We offer a flexible schedule — something our team members, especially parents, really value — along with paid time off and a $250 clothing allowance. Above all, we’re looking for someone with energy, positivity, and a people-first mindset. Insurance skills can be taught, but a go-getter attitude, self-motivation, and a genuine love for helping others are what make someone thrive here.If you’re looking for a career where your personality, initiative, and people skills can truly shine, this could be the perfect place for you.ROLE DESCRIPTION
As a Customer Service Representative - State Farm Agent Team Member with Dave Matheny - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.
Compensation $45,000.00 - $55,000.00 per year
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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